Privacy Policy

The event organiser, Excursions By Rail, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Your privacy is important to us. This Privacy Policy sets out the procedures Excursions By Rail Limited and Excursions By Rail (National) Limited has in place in relation to the collection, use and disclosure of information you may provide or we may collect via the "Booking Service" (this includes contacts forms and online ticket requests for all products sold by Excursions By Rail Limited and Excursions By Rail (National) Limited.
To facilitate purchases made on the Booking Service, Excursions By Rail Limited and Excursions By Rail (National) Limited may process your personal data as a controller.

Your Consent
By using our Booking Service, you agree with the terms of this Privacy Policy and whenever you submit information via the Booking Service, or otherwise use the Booking Service, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

Active Collection of information
Some parts of the Booking Service require you to actively submit information in order for you to benefit from specific features, or make ticket bookings. Some of this information may be personal (namely, information that can identify you, such as your name, address, phone number, age or date of birth). We only collect such information when you choose to supply it to us. You confirm that the information you enter about yourself and any other passengers who you are booking for is true, and that when you are submitting personal data belonging to anyone other than yourself you have permission from those passengers, or parental or guardian’s consent where that person is a child under 16.
Please note that if you call us we record your phone call and retain the recording for three months. This helps both us and you as a customer because it means that: i) We have a record of our interaction with you to assist us in dealing with live sales support activities; and ii) We can resolve issues more quickly, based on queries you have recently raised.

Passive Collection of Information
We do not collect or process anonymous information about your use of the Booking Service or our website. We do not share anonymous information about your use of the Booking Service or our website with third parties for analytical purposes.

Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 
The Site uses the following types of cookies: a. 'session cookies', which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

Use of Information
Your personal information submitted to us is used for producing tickets, processing payments (including fraud screening), confirming orders, and keeping you updated with our future products and services.
You use our booking service without logging in or registering as a user. 

Sharing of Information
We may share your personal information with third parties (including third parties outside of the EU) for the purpose of (a) fulfilling a booking you have made via the Booking Service; (b) for the purpose of alerting you about your booked journeys; (c) for processing payment (including fraud screening). Excursions By Rail Limited and Excursions By Rail (National) Limited third party service providers may further use your personal information (a) for analysis and market research related services; (b) to carry out survey related activities with you; and (c) for the purpose of alerting you about your booked journeys; and (d) to contact you about new features, services, products and special offers ("Marketing Information") in line with any consent that you have provided. If you initially wish to receive such material but you change your mind later, you may tell the third party by using the "Contact Us" section of their website.

Use of location data
We do not use or collect information about your location or approximate location may be used by our Booking Service from Internet traffic information, such as your IP address.

Security
We take the security of your data very seriously. We employ physical, electronic and administrative security measures to protect the information that we collect about you from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the data protection laws.

Links to third party Internet sites
Our Website may contain links to other sites and sources of information. By clicking on these, you will leave our Website or Mobile Application (as appropriate) and this Privacy Policy will not apply to your use of any other sites.

Changes to this Privacy Policy
There may be changes in how we use your data. All such changes will be notified to you by updating this Privacy Policy.

Access to Personal Information
You are entitled to see the personal information we hold about you and may obtain these details by writing to us at: Excursions By Rail, Bob Hardisty Drive, Bishop Auckland, DL14 7TL. We are entitled by law to charge an administrative fee to meet our costs in providing you with such details and we may require proof of your identity before we supply the information to you.

Contacting us
If you have any questions about this Privacy Policy and would like contact us, please contact us by emailing Customers@ExcursionsByRail.co.uk.